New Privacy Policy

Privacy Policy

Kalliopi Support Services respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, contact us, submit a referral, enquire about our services, or engage with Kalliopi Support Services.

Kalliopi Support Services provides support coordination, psychosocial recovery coaching, community access and other support services to individuals and participants. Because our services may involve sensitive personal and support-related information, we take the privacy and security of this information seriously.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. About Kalliopi Support Services

Kalliopi Support Services is a support services organisation based in Sydney, Australia. We provide personalised support designed to help participants maintain independence, make informed choices and work towards their individual goals.

Our services may include:

  • Support Coordination
  • Psychosocial Recovery Coaching
  • Community Access
  • Daily Living Support
  • Positive Behaviour Support and Therapeutic Supports
  • Supported Independent Living
  • Referrals and connections with relevant support professionals

2. Information We Collect

Depending on how you interact with Kalliopi Support Services, we may collect personal information such as:

Contact Information

Full name
Email address
Phone number
Postal or residential address
Other contact details you choose to provide

NDIS and Support Information

When you submit a referral or request support, we may collect information relevant to providing our services, including:

  • NDIS participant number
  • Plan dates
  • Funding management type
  • Services or supports required
  • Information about your goals and support needs
  • Referral information
  • Information about your support network

3. How We Collect Information

We may collect personal information through:

  • Our website contact forms
  • Online referral forms
  • Appointment or enquiry forms
  • Email correspondence
  • Telephone conversations
  • Meetings and consultations
  • Information provided by participants, families, carers or authorised representatives
  • Information provided by referring organisations or support professionals
  • Information provided during the delivery of our services

Our website includes online forms through which visitors can contact us or submit referral information.

4. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiries and requests
  • Process and manage referrals
  • Assess and understand your support requirements
  • Provide support coordination and other services
  • Communicate with you about your services
  • Arrange appointments and consultations
  • Coordinate with relevant service providers and professionals
  • Connect you with appropriate allied health or community services
  • Manage your NDIS-related support requirements
  • Maintain appropriate service and administrative records
  • Respond to feedback, concerns or complaints
  • Improve our services and participant experience
  • Meet legal, regulatory, contractual and professional obligations

We aim to ensure that the information we collect is used for legitimate purposes connected with the services we provide.

5. Sharing Your Information

We will not sell or rent your personal information.

Where reasonably necessary for providing services, we may share relevant information with:

  • Allied health professionals
  • Support workers and service providers
  • Healthcare or community service professionals
  • NDIS-related parties where appropriate
  • Referring organisations
  • Family members, carers or representatives where authorised
  • Government or regulatory authorities where required or permitted by law
  • Other organisations where you have provided appropriate consent

We aim to limit disclosure to information that is reasonably necessary for the relevant purpose.

6. Consent

Where required, we will seek appropriate consent before collecting, using or sharing sensitive personal information.

You may have the right to withdraw your consent in certain circumstances. However, withdrawing consent may affect our ability to provide particular services or coordinate supports.

Where information is required by law or necessary to meet a legal or safety obligation, we may still be required to collect, use or disclose certain information.

7. Website Forms and Online Enquiries

Information submitted through our website may be used to respond to your enquiry, process a referral, arrange an appointment or determine how Kalliopi Support Services can assist you.

Please do not submit information through a general website form unless you are comfortable providing it for the stated purpose.

Our referral form may request information such as NDIS details, plan dates, diagnosis, gender, funding-management type and the services required

8. Website and Technical Information

When you visit our website, certain technical information may be collected automatically by our website or hosting and technology providers.

This may include:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of visits
  • Website usage information
  • Referral or source information

This information may be used to maintain website security, improve website performance, understand website usage and provide a better online experience.

9. Cookies

Our website may use cookies or similar technologies to support website functionality, security, performance and user experience.

Cookies may help us understand how visitors use our website and remember certain preferences.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

10. Third-Party Services and Links

Our website may contain links to external websites, services or platforms.

Kalliopi Support Services is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing your personal information.