Terms & Conditions

Terms & Conditions

Welcome to Kalliopi Support Services. These Terms & Conditions govern your use of our website and your interactions with Kalliopi Support Services in relation to our services, enquiries, referrals and support arrangements.

By accessing or using our website, submitting an enquiry or referral, or engaging our services, you agree to comply with these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or services.

1. About Kalliopi Support Services

Kalliopi Support Services provides personalised support services designed to assist participants in achieving greater independence, making informed choices and working towards their individual goals.

Our services may include:

  • Support Coordination
  • Psychosocial Recovery Coaching
  • Community Access
  • Daily Living Support
  • Positive Behaviour Support and Therapeutic Supports
  • Supported Independent Living
  • Other support services agreed with the participant

The availability of particular services may depend on individual circumstances, participant requirements, funding arrangements and service suitability.

2. Use of Our Website

You may use this website for lawful purposes and to obtain information about Kalliopi Support Services and our services.

You agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Provide false, misleading or inaccurate information
  • Attempt to gain unauthorised access to the website or its systems
  • Interfere with the security or operation of the website
  • Copy, reproduce or distribute website content without permission
  • Use the website in a way that may damage or disrupt our services

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.

3. Website Information

We make reasonable efforts to ensure that the information published on our website is accurate and current.

However, website content is provided for general information and should not be considered a guarantee that a particular service, support or outcome will be available to every participant.

Services are assessed and arranged according to individual circumstances, requirements, availability and applicable arrangements.

We may update, change or remove website content at any time without prior notice.

3. How We Collect Information

We may collect personal information through:

  • Our website contact forms
  • Online referral forms
  • Appointment or enquiry forms
  • Email correspondence
  • Telephone conversations
  • Meetings and consultations
  • Information provided by participants, families, carers or authorised representatives
  • Information provided by referring organisations or support professionals
  • Information provided during the delivery of our services

Our website includes online forms through which visitors can contact us or submit referral information.

4. Enquiries and Referrals

Submitting an enquiry or referral form does not automatically create a service agreement between you and Kalliopi Support Services.

Information submitted through our website may be reviewed to determine whether our services are suitable for your requirements.

We may contact you or your authorised representative to obtain additional information before determining the appropriate next steps.

A referral may be accepted, declined or referred to another appropriate service where we determine that our services are not suitable or available.

5. Participant Information

You are responsible for providing information that is accurate, complete and up to date.

This may include information relating to:

  • Your contact details
  • NDIS participant information
  • Plan dates
  • Funding arrangements
  • Support requirements
  • Goals
  • Relevant health or disability information
  • Other information reasonably required to provide appropriate support

You should notify us if any important information changes.

Providing inaccurate or incomplete information may affect our ability to coordinate or deliver appropriate services.

6. NDIS and Funding

Where services are funded through the National Disability Insurance Scheme (NDIS), services may be subject to the participant’s approved plan, funding arrangements and applicable NDIS requirements.

Kalliopi Support Services does not guarantee that a particular service or expense will be funded by the NDIS.

Participants and/or their representatives are responsible for ensuring that relevant funding information provided to Kalliopi Support Services is accurate.

Where appropriate, we may discuss available service arrangements and funding requirements with the participant, their representative, plan manager or other authorised party.

7. Service Agreements

Where services are provided to a participant, the services, responsibilities, fees, cancellation arrangements and other relevant conditions may be outlined in a separate Service Agreement or other applicable documentation.

Where a Service Agreement applies, its terms should be read together with these Terms & Conditions.

If there is an inconsistency between these Terms and a signed Service Agreement, the applicable Service Agreement will generally govern the specific service arrangement.

8. Participant Rights and Responsibilities

Kalliopi Support Services aims to provide respectful, person-centred and participant-focused services.

Participants are expected to:

  • Treat staff and service providers respectfully
  • Provide accurate and relevant information
  • Communicate changes to appointments or support requirements
  • Follow agreed service arrangements
  • Provide a safe environment for support delivery
  • Respect reasonable boundaries and professional requirements
  • Raise concerns or provide feedback where necessary

Participants have the right to ask questions, provide feedback, raise concerns and make complaints without being treated unfairly for doing so.

9. Appointments and Cancellations

Appointments and support arrangements should be attended as agreed.

If you are unable to attend an appointment or require a change to your scheduled support, please notify Kalliopi Support Services as soon as reasonably possible.

Cancellation fees or other charges may apply where permitted under the applicable service agreement, funding arrangements and relevant requirements.

Any applicable cancellation arrangements will be communicated to the participant before or during the establishment of the relevant service arrangement.

10. Fees and Payments

Fees for services will depend on the type of service provided and the applicable service arrangement.

Where applicable, fees may be charged in accordance with the relevant NDIS pricing requirements, service agreement or agreed payment arrangement.

Participants or other responsible parties are expected to provide accurate billing and funding information and make any applicable payments within the agreed timeframe.

Kalliopi Support Services may review its fees from time to time, subject to applicable requirements and existing service arrangements.