- Suote 207 30 campbell street blacktown 2148
- +61 450 596 752
New About Us
About kalliopi
About Kailiopi Support Services
Our mission at Kalliopi Support Services is to start with the person and not just the plan in terms of providing quality support. Our personalised support and support coordination services aim to assist participants to make sound choices, gain confidence, become independent and ultimately lead a meaningful life.
Based in Blacktown, Sydney, we are dedicated to supporting NDIS participants through a person centred approach based on the individual’s goals, strengths, preferences, circumstances and aspirations.
Ultimately, our mission is to walk alongside our participants to know what is important to them and assist them in finding realistic pathways to independence.
2012
Established
NDIS
Registered
Blacktown
Based in Sydney
100%
Person-Centred
Values
Our Values
Four main values guide our services when working with all the participants.
Kindness
Everyone should be treated with compassion, dignity, respect and patience. Our judgment-free environment makes participants feel free to talk about their feelings, fears, and goals.
Identity Commitment
Each person is unique. Everyone has his/her identity, experience, skills, preferences, culture and the way of perceiving the world. We respect these differences and provide appropriate support without trying to make participants adapt to our way.
Authenticity
Trust is an essential element of successful support. We believe in genuine communication and relationships and try to be ourselves while providing our services to participants, their families and other sources of support.
Purpose
We help participants to understand what is important for them and set meaningful goals. Each step that we take, even the smallest one, should bring us closer to the participant’s goal and sense of independence and purpose.
Mission
Our Mission
We aim to enable individuals to make their own choices and be in control of their lives.
We realise that each individual has his or her own aims. Independence could mean having adequate accommodation for one participant. It may mean mastering the skill of independent living, being involved in the community, building up social contacts, accessing services, or getting employment for another person.
We take note of what an individual aims at and help him or her to make these desires tangible and realistic.
Our job is not to do everything for you but to assist you in achieving your potential.
Story
Our Story
Kalliopi Support Services history is characterised by the values of family, community, compassion, and lived experience.
The Beginning
Our founder was motivated by her grandmother, an immigrant woman who was advocating for her community despite dealing with her own struggles. She taught us how important it is to help others without prejudice, listen attentively, and be kind and respectful to people. This has been an essential basis of Kalliopi Support Services.
Foundation
Since 2012, our founder has been working in various community sectors such as childcare,
aged care, and disability support. This experience has introduced her to different kinds of people, those with different disabilities, diagnoses, life experiences, and needs.
All these years of professional experience, along with lived experience, have led to the development of a support model that is based on empathy, understanding, and constant
learning.
Approach
A Neuro-Affirming Approach
One of the strengths of Kailiopi Support Services is our awareness of neurodiversity and differences in individuals.
Our CEO herself is a neurodiverse person and lived experience in the field of support coordination. Such an approach can offer another angle of insight when working with participants who might be perceiving things differently and may need an individualised approach to their support.
In combination with having a background in early childhood education and experience in the field of disability and community services, it offers us a wider scope of understanding various behaviours, modes of communication, needs, and strengths.
“We do not think that people should change themselves in order to get the proper support. What we try to do is to stand each participant individually.”
Experience
Experience That Makes a Difference
It takes not just an understanding of the service systems but patience, flexibility, communication skills, and an ability to appreciate the person behind the needs.
We have worked with people who have been in challenging situations.
Specifically, our experience includes working with participants who might need help with:
Participants
Putting Participants at the Centre
In Kalliopi Support Services, the participant is the focal point of the support.
We ensure we spend time understanding:
What is it that is most important for you?
What are your short-term goals?
What do you want to accomplish in the long term?
What is it that affects your independence at present?
What would you require support for to make life easier?
What skills would you like to acquire?
The Kalliopi difference
Why Choose Kalliopi Support Services?
- Personalised and participant-centred support
- An emphasis on choice and independence
- Compassionate and non-judgemental services
- Neuro-affirming services
- Professional and lived experience
- Knowledge of difficult situations
- Good connections within the community
- Access to trusted allied health services
- Goal planning
- Flexible and individualised solutions
- A dedication to participant wellbeing
- Meaningful service outcomes
Our Promise to You
Promise to give you an environment where you will be listened to, respected, supported and empowered.
The goals are yours. The choices are yours. We assist you in coordinating, connecting and empowering you to make them happen.
At Kalliopi Support Services, independence does not mean that you can do everything by yourself. Independence means having the ability to choose, have confidence, skills and support to make your life what you want it to be.
Approach
Our Approach to Support Coordination
Our support coordination methodology is based on a simple, effective process.
Listen
Hear your story
Understand
Grasp your needs
Plan
Chart the course
Connect
Link to services
Support
Ongoing guidance
Firstly, we start with an understanding of your situation and objectives. After that, we will help you to discover some practical ways to achieve these goals, connecting you with appropriate services and professionals, coordinating your supports and reviewing them depending on changes in your requirements.
The main purpose of our methodology is to make the support process easier to comprehend and deal with as to help you become more confident and in control.
Community
Community and Sector Partnerships
We have made connections with providers who have experience working with complex needs.
For instance, we have been cooperating with Caremax Mobility for two years now, assisting participants with functional assessments, assistive technology, and home modifications.
We have also partnered with providers who are experienced in dealing with physical impairments, neurological conditions, complex behaviours, and accommodation needs.
All this helps us develop a wider network of support around the participants while considering their individual needs.
Trusted
Working With Trusted Professionals
Supporting participants can often involve a team effort among multiple services and professionals.
We work with reliable allied health professionals and experienced service providers to support the diverse needs of participants.
01. Trusted Professionals
Our network includes accommodation services, real estate agents, ILO hosts, assistive technology experts, and other community service providers.
02. Community Connections
We partner with professionals and organisations who value integrity, quality service delivery, and participant-focused outcomes.
03. Shared Values
Our professional connections help participants access appropriate services and ensure different components of their support are effectively coordinated.
04. Coordinated Support
our team
Our Skilled Leaders
We help you see the world differently, discover opportunities you may never have imagined and achieve results that bridge what is with what can be.
Monica Black
chief communication officer
Peter Perish
chief business project
Olivia Woodson
international consultant
Peter Adams
co-founder of company
Persistence
We Believe in Persistence
Life doesn’t always move in a linear direction, and growth may take some time. At Kalliopi Support Services, we never give up on a participant in case he or she meets some obstacles or difficult situations.
We find ways and strategies that will suit the individual participant.
Once, there was a participant who usually stayed somewhere for only two or three days before feeling like moving away. With an environment that was more conducive for her, she managed to stay at that location for about three weeks.
Progress can always be made in little steps.
Let's Get Started on Your Journey
If you are searching for personalized NDIS Support Coordination, Psychosocial Recovery Coaching, Community Access, Daily Living Support and Supported Independent Living services, we are here to help. Please contact us to talk about your needs.
Kailiopi Support Services
- Suite 2/30, Campbell Street Blacktown NSW 2748, Australia
- +61 450 556 712
- marie@kailiopisupportservices.com.au
Your Goals, Your Choices, Your Independence.
Kailiopi Support Services is here to listen, understand, connect, and support you every step of the way.